Are you unhappy with your Wakefit mattress and considering a return? Don’t worry, returning a Wakefit mattress is a straightforward process.
When purchasing a mattress online, it’s crucial to have a return policy that ensures customer satisfaction. Wakefit, a renowned mattress brand, understands this and offers a hassle-free return process for its customers.
Whether you’re experiencing discomfort or simply changed your mind, Wakefit provides an easy way to return mattresses.
In this article, we will guide you through the steps involved in returning your Wakefit mattress hassle-free.
So, let’s dive in and learn how to return a Wakefit mattress in an easy way.
Understanding Wakefit Mattress Return Policy
Before initiating the return process, it’s essential to understand the return policy of Wakefit. This will help you ensure that you meet all the necessary requirements for a successful return.
Eligibility Criteria for Return
To be eligible for a return, the mattress must fulfill certain criteria set by Wakefit. These criteria typically include:
- The mattress must be in a hygienic and undamaged condition.
- The mattress should not have any stains, tears, or visible signs of wear and tear.
- The return should be initiated within the specified return window.
Wakefit usually offers a return period of 100 days, during which you can decide whether the mattress is suitable for you. It’s important to initiate the return process within this period to be eligible for a refund.
Condition of the Mattress
When returning the mattress, it’s crucial to ensure it is in a clean and hygienic condition. Any stains, tears, or damages may impact your eligibility for a refund.
Therefore, it’s recommended to use a mattress protector to keep the mattress in pristine condition during the trial period.
Must read: Best mattress in India
Retaining the original packaging is necessary for the return process. Wakefit requires the mattress to be repackaged in its original box for a successful return.
It’s advisable to store the packaging carefully during the trial period to avoid any complications during the return.
Now that you have familiarized yourself with the return policy, let’s delve into the step-by-step process of returning your Wakefit mattress.
Preparing for Wakefit Mattress Return
Before initiating the return, there are a few steps you need to take to ensure a smooth process.
Gather the Necessary Information
Collect all the relevant information related to your purchase, such as the order number, date of purchase, and any other details that may be required during the return process.
Having this information readily available will streamline the return process.
Contacting Wakefit Customer Support
Reach out to Wakefit’s customer support through their designated channels, such as phone, email, or chat. Inform them about your decision to return the mattress and provide them
with the necessary details regarding your purchase. The customer support team will guide you through the return process and address any queries or concerns you may have.
Packaging the Mattress
To ensure the mattress is protected during transit, it’s important to package it securely. Start by removing any bedding or accessories from the mattress. Clean the mattress thoroughly and allow it to air dry if necessary.
Once the mattress is clean and dry, carefully roll it up or fold it as per the instructions provided by Wakefit. Make sure to use the original packaging materials, including the mattress bag or box, to pack the mattress securely.
Scheduling the Pickup
Once your mattress is packaged and ready for return, coordinate with the Wakefit customer support team to schedule a pickup. Provide them with your address and preferred pickup date.
Wakefit will arrange for a logistics partner to collect the mattress from your location. It’s important to be available on the scheduled pickup day to hand over the packaged mattress.
Returning the Wakefit Mattress
Now that you have prepared the mattress for return and scheduled the pickup, it’s time to complete the return process.
Before the pickup day, you will receive a confirmation from Wakefit or their logistics partner regarding the scheduled pickup. This confirmation will include the pickup date, time slot, and any specific instructions or requirements for the pickup. Ensure that you carefully review the details and make any necessary arrangements.
Handing Over the Mattress
On the scheduled pickup day, be ready with the packaged mattress. When the logistics partner arrives, hand over the mattress to them. It’s advisable to keep a copy of the pickup confirmation and any relevant receipts or documents for your records.
The logistics partner will verify the condition of the mattress and provide you with a receipt or acknowledgment of the pickup.
Tracking the Return
After handing over the mattress, you may want to track the progress of your return. Wakefit or its logistics partner will usually provide a tracking number or reference to monitor the return shipment.
Use this information to stay updated on the status of your return and ensure its safe arrival at the designated location.
Wakefit Mattress Refund Process
Once Wakefit receives the returned mattress, they will initiate the refund process. Here’s what you can expect during the refund process:
Verification and Inspection
Upon receiving the mattress, Wakefit will conduct a thorough inspection to ensure it meets the return eligibility criteria.
They will check for any damages, stains, or signs of misuse that may affect the refund. If the mattress passes the inspection, the refund process will proceed.
Once the inspection is completed and the return is deemed valid, Wakefit will initiate the refund. The refund will be processed through the original payment method used for the purchase.
It may take a few business days for the refund to reflect in your account, depending on your bank or financial institution’s processing time.
Timeframe for Refund
The timeframe for receiving the refund may vary depending on various factors, including the mode of payment and your bank’s policies. Typically, refunds are processed within a reasonable timeframe after the return is verified.
If you have any concerns or inquiries regarding the refund, you can reach out to Wakefit’s customer support for assistance.
Returning a Wakefit mattress is a simple and straightforward process when you follow the necessary steps. By understanding the return policy, preparing the mattress for return, coordinating with customer support, and following the pickup and refund process, you can ensure a smooth and hassle-free return experience.
Remember to keep all relevant documents and receipts for reference, and be patient while waiting for the refund to be processed.
With Wakefit’s customer-centric approach, you can rest assured that your return will be handled efficiently.
FAQs (Frequently Asked Questions)
How long does the return process take?
The duration of the return process can vary depending on factors such as your location and the efficiency of logistics. Generally, once the mattress reaches Wakefit’s facility and is inspected, the refund process should be initiated within a few business days.
What if I don’t have the original packaging?
While having the original packaging is preferable, Wakefit may provide alternative instructions or packaging options for the return. Contact their customer support to discuss the best course of action in such cases.
Is there a fee for returning the mattress?
Wakefit’s return policy usually does not involve any additional fees for returning the mattress. However, it’s recommended to review their policy or consult with customer support to confirm if there are any specific conditions or charges associated with the return.
Can I exchange my Wakefit mattress instead of returning it?
Wakefit may offer exchange options depending on their policies and specific circumstances. Contact their customer support to inquire about the possibility of exchanging your mattress for an alternative model or size.
Can I return my Wakefit mattress after the trial period?
Unfortunately, Wakefit’s return policy states that the mattress must be returned within the specified trial period to be eligible for a refund. It’s important to initiate the return process before the trial period expires.
If you have any further questions or concerns, don’t hesitate to reach out to Wakefit’s responsive customer support team.
Thanks for reading this article.